FREQUENTLY ASKED QUESTIONS

ABOUT

Dogistry is a luxury pet accessories brand based in New York City, known for award-winning harnesses, fashion-forward walking sets, and smart design details that elevate the everyday walk. As seen in Vogue and Oprah Daily.

Every product is thoughtfully designed for comfort, function, and style—featuring escape-proof fits, patent-pending innovation, and elevated materials. We combine fashion with function in a way no one else does.

PRODUCT & FIT

View our detailed size chart. Our harnesses are adjustable and designed to fit snugly without restricting movement.

Yes. Our harnesses are engineered with a three-point design and adjustable chest straps for a secure, escape-resistant fit—tested on Houdini-level pups.

We recommend sizing up for a more comfortable fit. You can also reach out to us with your dog’s measurements—we’re happy to help.

Most of our products can be machine washed on the gentle cycle. For even gentler cleaning, hand wash in cold water and air dry. Always check individual product care instructions.

SHIPPING & RETURNS

We ship across the U.S. and to select international locations. Shipping options and rates are calculated at checkout.

Orders typically ship within 1–2 business days. Standard shipping takes 3–7 business days, and expedited options are available.

We offer free exchanges and easy returns within 14 days for unused items in original packaging. Visit our Returns Portal to get started.

STYLE & FUNCTION

Yes! Our Walking Sets include a matching harness, leash, and poop bag holder—all styled to turn heads.  We also have matching collars!

We do! Our NoMad Harness is now available in sizes for dogs up to 50 lbs—with more sizes launching soon.

Our patent-pending City Leash includes an adjustable-length handle, a built-in bungee for comfort, and a secure buckle you can attach anywhere.

PAYMENTS & DISCOUNTS

Yes! Digital gift cards are available in multiple denominations and delivered instantly via email.

We occasionally offer limited-time promotions. Sign up for our newsletter or follow us on Instagram to be the first to know.